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Terms & Conditions

Last updated: April 2, 2026

These Terms & Conditions (the “Terms”) govern your access to and use of the Plantain websites, hosted software platform, applications, and related products and services (collectively, the “Services”) provided by Plantain (“we,” “us,” or “our”).

By accessing or using the Services, creating an account, clicking “I agree,” signing an order form, or otherwise indicating acceptance, you agree to be bound by these Terms. If you use the Services on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms, and “you” includes that entity.

If you and Plantain have entered into a separate written agreement governing the Services, such as a Master Services Agreement, Order Form, or Enterprise Subscription Agreement, that agreement will control to the extent it conflicts with these Terms.

1. Eligibility and Business Use

The Services are intended for business and commercial use. You may use the Services only if you are legally capable of entering into a binding contract and are authorized to do so on behalf of yourself or the entity using the Services.

2. Access to the Services

Subject to your compliance with these Terms and any applicable order, subscription, or plan limits, Plantain grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services during the applicable subscription term solely for your internal business purposes.

You may permit your employees, contractors, and other authorized users to access the Services on your behalf, provided that you remain responsible for their acts and omissions and for ensuring that they comply with these Terms.

3. Accounts and Security

You are responsible for:

  • providing accurate, current, and complete registration and account information;
  • maintaining the confidentiality of usernames, passwords, tokens, and other credentials;
  • restricting unauthorized access to your account and systems;
  • promptly notifying Plantain of any suspected unauthorized access, security incident, or misuse involving your account; and
  • ensuring that each user account is used only by the person to whom it is assigned, unless the Services expressly allow otherwise.

Plantain is not responsible for losses arising from your failure to safeguard account credentials or maintain reasonable internal security practices.

4. Subscription, Fees, and Payment

If your use of the Services requires payment, you agree to pay all applicable fees, charges, and taxes in accordance with your order form, subscription plan, or other pricing terms presented to you at the time of purchase.

Unless otherwise stated in a written agreement:

  • fees are stated in the currency identified at purchase and are non-refundable except as required by law;
  • subscriptions renew automatically for successive terms unless canceled before the renewal date, if your selected plan is designated as auto-renewing;
  • you authorize Plantain or its payment processor to charge your selected payment method for recurring fees where applicable; and
  • overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, and Plantain may suspend access for non-payment after providing any notice required by law or contract.

5. Customer Data

As between you and Plantain, you retain all right, title, and interest in and to Customer Data that you or your authorized users submit to the Services, subject to the rights you grant to Plantain in these Terms.

You grant Plantain a worldwide, non-exclusive, royalty-free right to host, store, reproduce, transmit, display, adapt, back up, and otherwise process Customer Data as necessary to:

  • provide, maintain, secure, and support the Services;
  • troubleshoot, prevent abuse, and improve product functionality;
  • fulfill your instructions and the actions of your authorized users; and
  • comply with applicable law and enforce these Terms.

You represent and warrant that you have all rights, permissions, and lawful bases necessary to provide Customer Data to Plantain and to permit Plantain to process that Customer Data as contemplated by these Terms, the Privacy Policy, and any applicable written agreement.

6. Your Responsibilities for Data and Compliance

You are solely responsible for:

  • the accuracy, quality, legality, and integrity of Customer Data;
  • obtaining all notices, consents, authorizations, and permissions required to collect, upload, or process Customer Data through the Services;
  • configuring the Services in a manner appropriate for your business and legal obligations;
  • reviewing reminders, expirations, workflows, and outputs generated by the Services; and
  • maintaining your own copies of records where your business or applicable law requires independent retention.

Plantain provides software tools only. Unless expressly stated in a separate written agreement, Plantain does not provide legal, regulatory, accounting, tax, insurance, employment, or safety advice.

You acknowledge that transportation, employment, privacy, and recordkeeping laws may impose obligations on your business, including obligations relating to driver qualification, safety documentation, inspections, reminders, record retention, communications, and regulatory reporting. You are solely responsible for determining whether and how the Services should be used to support your compliance obligations. Plantain does not warrant that use of the Services will satisfy any legal or regulatory requirement or prevent violations, fines, claims, or losses.

7. Privacy and Data Processing

Plantain’s collection and use of Personal Information is described in the Privacy Policy. When Plantain processes Personal Information contained in Customer Data on your behalf, you acknowledge that you are responsible for determining the purposes and legal basis for that processing, and Plantain will process that Personal Information on your behalf as your processor or service provider, as applicable.

If required by applicable law, the parties may enter into a separate data processing agreement.

8. Acceptable Use

You may not, and may not permit any third party to, do any of the following in connection with the Services:

  • use the Services in violation of any law, regulation, court order, or third-party right;
  • upload, transmit, or store unlawful, infringing, defamatory, fraudulent, harassing, abusive, or otherwise objectionable content;
  • upload malware, viruses, worms, Trojan horses, or other harmful code;
  • interfere with or disrupt the integrity, performance, or availability of the Services or any related systems;
  • attempt to gain unauthorized access to the Services, accounts, networks, or data;
  • reverse engineer, decompile, disassemble, copy, modify, or create derivative works of the Services, except to the extent such restriction is prohibited by law;
  • circumvent usage limits, security controls, or access restrictions;
  • use automated means to scrape, harvest, or extract data from the Services except through authorized features or written permission from Plantain;
  • use the Services to send spam or unauthorized communications;
  • misrepresent your identity, affiliation, or authority; or
  • use the Services in a way that could damage Plantain, other customers, users, or third parties.

9. Third-Party Services and Integrations

The Services may interoperate with third-party products, websites, applications, APIs, communication tools, storage providers, mapping tools, telematics systems, payment processors, or other services (“Third-Party Services”). Your use of Third-Party Services may be subject to separate terms and privacy policies provided by those third parties.

Plantain does not control and is not responsible for Third-Party Services, including their availability, security, accuracy, or data handling practices. Plantain is not liable for any act, omission, or failure of any Third-Party Service.

10. Intellectual Property

Plantain and its licensors retain all right, title, and interest in and to the Services, including all software, design, interfaces, workflows, content, documentation, improvements, and related intellectual property rights, except for Customer Data.

No rights are granted to you except as expressly stated in these Terms. You may not use Plantain’s name, logos, or trademarks without Plantain’s prior written consent, except as reasonably necessary to identify Plantain as your service provider.

11. Feedback

If you provide Plantain with suggestions, ideas, recommendations, enhancement requests, or other feedback relating to the Services, Plantain may use that feedback without restriction and without any obligation to you.

12. Service Changes, Availability, and Beta Features

Plantain may modify, update, improve, or discontinue features of the Services from time to time. We may also perform maintenance that temporarily affects access to the Services.

From time to time, Plantain may offer trial, beta, preview, or early-access features (“Beta Features”). Beta Features are provided “as is” and may be modified, suspended, or discontinued at any time. Plantain has no obligation to provide support, maintenance, or service levels for Beta Features unless stated in writing.

13. Suspension and Termination

You may stop using the Services at any time. If you are on a paid plan, cancellation will take effect in accordance with the billing terms applicable to your subscription.

Plantain may suspend or terminate your access to all or part of the Services immediately, with or without notice, if:

  • you materially breach these Terms;
  • payment is overdue;
  • your use of the Services creates a security risk or may harm Plantain, the Services, or others;
  • we believe your use is unlawful or fraudulent; or
  • doing so is required to comply with law or a governmental request.

Upon termination:

  • your right to access and use the Services will end;
  • you must stop using the Services;
  • Plantain may delete or disable access to Customer Data in accordance with the Privacy Policy, your written agreement, and applicable law; and
  • Sections that by their nature should survive will survive, including provisions relating to payment obligations accrued before termination, intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, and general terms.

If you require post-termination export of Customer Data, any such export will be subject to your plan, our then-current product capabilities, and any written agreement between the parties.

14. Confidentiality

Plantain will use Customer Data in accordance with these Terms, the Privacy Policy, and any applicable written agreement. You acknowledge that the Services and related non-public information about the Services may constitute Plantain confidential information, and you agree not to disclose such information to third parties except as permitted by law or with Plantain’s prior written consent.

15. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, INCLUDING ALL CONTENT, FEATURES, AND BETA FEATURES, ARE PROVIDED “AS IS” AND “AS AVAILABLE.” PLANTAIN DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

PLANTAIN DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS, OR THAT ANY DATA, REPORT, REMINDER, CALCULATION, OUTPUT, OR RESULT GENERATED BY THE SERVICES WILL BE COMPLETE, ACCURATE, OR SUFFICIENT FOR YOUR COMPLIANCE OR BUSINESS NEEDS.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • PLANTAIN WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND
  • PLANTAIN’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE TOTAL AMOUNTS PAID OR PAYABLE BY YOU TO PLANTAIN FOR THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

17. Indemnification

You agree to defend, indemnify, and hold harmless Plantain, its affiliates, officers, directors, employees, contractors, and licensors from and against any third-party claim, demand, action, proceeding, loss, damage, liability, judgment, settlement, fine, penalty, cost, or expense (including reasonable attorneys’ fees) arising out of or relating to:

  • your or your authorized users’ use of the Services;
  • Customer Data;
  • your violation of these Terms or applicable law; or
  • your infringement or misappropriation of any third-party rights.

18. Changes to These Terms

Plantain may update these Terms from time to time. If we make material changes, we will post the updated Terms and revise the “Last updated” date above. Unless otherwise required by law or stated by us at the time of posting, updated Terms become effective when posted. Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of the revised Terms.

19. General Provisions

  • Entire Agreement. These Terms, together with the Privacy Policy and any applicable order form or written agreement, constitute the entire agreement between you and Plantain regarding the Services.
  • Assignment. You may not assign or transfer these Terms without Plantain’s prior written consent. Plantain may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law.
  • Severability. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect.
  • Waiver. No waiver of any provision of these Terms will be effective unless in writing, and no failure to enforce any provision will constitute a waiver.
  • Force Majeure. Plantain will not be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, labor disputes, internet or hosting failures, utility failures, acts of war, terrorism, civil unrest, epidemics, government actions, or failures of third-party providers.

20. Contact Us

Plantain
Email: info@myplantain.com